At Kisaan Sports, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, and accessories.
- The product has not been damaged, altered, washed, or used.
- You provide your order number and proof of purchase.
Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
If your order arrives damaged, defective, or with the wrong product, please contact us within 48 hours of delivery.
Damaged or Defective Products
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.
Wrong Product Received
If you receive a product different from what you ordered, please contact us as soon as possible. We will review the order and arrange a replacement or refund where applicable.
Non-Returnable Products
The following items may not be eligible for return:
- Used cricket equipment
- Products showing signs of wear or damage caused after deliver
- Customized or personalized products
- Products without original packaging or tags
- Clearance or final-sale items, where clearly stated
- Items that cannot be returned for hygiene or safety reasons
How to Request a Return
To request a return, contact us with:
Subject: Return Request – [Order Number]
Please include your order number, the product you want to return, the reason for the return, and supporting photos if applicable.
Our team will review your request and provide return instructions if your request is approved.
Return Shipping
For defective, damaged, or incorrect products, [Your Store Name] may cover the applicable return shipping costs.
For returns due to a change of mind, incorrect size selection, or other customer preference, return shipping costs may be the customer’s responsibility.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider.
Shipping charges may be non-refundable unless the return is due to an error on our part or a defective/damaged product.
Exchanges
If you would like to exchange an eligible product for another size or item, please contact us within the applicable return period.
Exchanges are subject to product availability. If the requested product is unavailable, we may offer a refund or another suitable option.
Cancellation
If you need to cancel an order, contact us as soon as possible after placing it. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
Refund Delays
If your refund has been approved but has not appeared in your account, please allow additional processing time for your bank or payment provider. If you still have not received it after the expected processing period, contact us.
Contact Us
For questions about returns, exchanges, or refunds, please contact us.